Who we are
We are Pokémon Palace Trading Card Shop a small etailer of trading card game cards from the Pokémon and Yu-Gi-Oh! franchises.
Our website address is: https://www.pokemonpalace.com.
Agreement to Terms
By using Pokémon Palace Trading Card Shop or its related sites and pages (hereafter referred to as Us, We, Our, The Company, Card Shop), you are agreeing to abide by the following terms. Even though they may change from time to time, your continued use of the websites implies that you accept the responsibility of knowing and following the terms contained herein.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Terms and Conditions Policy page:
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Company (referred to as either “the Company”, “Card Shop”, “We”, “Us” or “Our” in this Agreement) refers to Pokémon Palace Trading Card Shop division of SPH Enterprizes LLC, Mather, CA 95655.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to Pokémon Palace Trading Card Shop, accessible from https://www.pokemonpalace.com/
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Terms of Service
Your Account
You must be at least 18 years old to buy on Pokémon Palace Trading Card Shop and affiliated websites. We do sell products that are for ages 13 and up, but it sells them only to adults 18 years and older who can purchase with a credit card or other permitted payment method. If you are under 18, you may only use Pokémon Palace Trading Card Shop with the monitoring of a parent or guardian.
You must be honest with us. All the information you provide must be accurate. It’s unacceptable to use false information or impersonate another person or store using your account.
You must choose an appropriate name. If you decide not to have your full name serve as the name associated with your account, you may not use language that is offensive, vulgar, infringes someone’s intellectual property rights or otherwise violates our Terms of Service.
Full name, address, email, and phone number are requifred for purchase and shipping of Goods purchased.
You are responsible for your account information. If you create an account to be used in conjunction with Our services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You also agree to accept responsibility for all activities that occur under your account or password, including being held liable for any payments due on purchases made under your account.
Products and Pricing
Pokémon Palace Trading Card Shop tries to be as accurate as possible in all aspects of card pricing and product availability. However, The Company does not guarantee that product listings, prices, descriptions, available quantities, shipping times or release dates are accurate, complete, reliable, current or error-free. If a product you purchase from Us is not as described, your recourse is to return it or request a partial refund by working with our Customer Service Team.
Unless otherwise noted, the price displayed for products on Pokémon Palace Trading Card Shop represents the current price for that product, not including any shipping charges, taxes or processing fees that may be required.
Your credit card or PayPal account will be charged as soon as you submit your order. Certain factors may trigger an authorization challenge, in which you may be asked to confirm a small refund amount on your account or supply a phone number that we may use to contact you to confirm your identity. In these cases, you will still be charged for your order. If you fail the authorization challenge, your payment will be returned to you within 10 business days. If you pass the authorization challenge, your order will be processed as normal.
Risks and Liabilities
Goods and Items purchased from Pokémon Palace Trading Card Shop will be shipped by Pokémon Palace Trading Card Shop and will be the responsibility of Us until delivery is confirmed.
In the event of a dispute regarding the delivery of your products, you must contact Our Customer Service.
Limitation of Liability
Pokémon Palace Trading Card Shop and all information, content, materials, products and services are provided on an “as is” and “as available” basis unless otherwise specified in writing. Pokémon Palace Trading Card Shop makes no representations or warranties of any kind, expressed or implied, as to the performance or operation of Pokémon Palace Trading Card Shop services or the information, content, materials or products made available to you by using the site. You expressly agree that your use of Pokémon Palace Trading Card Shop is at your sole risk.
To the maximum extent allowed by relevant and applicable law, Pokémon Palace Trading Card Shop disclaims all warranties. Specifically, Pokémon Palace Trading Card Shop does not warrant that the Pokémon Palace Trading Card Shop services, apps, servers or electronic communications are free of viruses or other harmful components. Furthermore, Pokémon Palace Trading Card Shop will not be liable for any damages or loss caused by the use of Pokémon Palace Trading Card Shop or from its information, content, materials or products.
Some state laws do not allow limitations on implied warranties or the exclusion of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions and limitations may not apply to you, and you may have additional rights provided by the laws of your state.
Disputes with Pokémon Palace Trading Card Shop
Any claim against Pokémon Palace Trading Card Shop in relation to our eCommerence Store shall be adjudicated in a court in Sacramento County, California and you agree to exclusive jurisdiction of these courts. This agreement shall be governed by California law without regard to conflict of laws and principles thereof.
Termination
If you decide to terminate your account or your account is terminated by us, the Terms of Service will remain in effect even after your access to our platform is terminated or your use of our services ends.
Termination by You
You have the right to terminate your account with Us at any time, as well as have your data removed. Please see our Privacy Policy for more information.
Termination by Pokémon Palace Trading Card Shop
Pokémon Palace Trading Card Shop reserves the right to terminate a user’s participation in the Pokémon Palace Trading Card Shop services at any time for any reason at its sole discretion, with or without notice to the user. Violation of our Terms of Services may result in a termination by Pokémon Palace Trading Card Shop. We reserve the right to monitor user accounts to determine if policies or laws are being broken. Any illegal or fraudulent activity may be reported to law enforcement or other third parties.
If Your account is terminated or We discontinue a service or your access to that service, We will not be liable to You for the effect that any changes to our services have on you.
Copyright, Patents, Trademarks, and Licenses
All of the content found on Pokémon Palace Trading Card Shop and websites under the pokemonpalace.com domain, including graphics, text, buttons, logos, video, audio, downloadable files, pricing information and card databases, are the property of SPH Enterprizes LLC and protected by United States and international copyright laws.
Additionally, graphics, logos, page headers and button icons are trademarks or trade dress of Pokémon Palace Trading Card Shop in the United States and other countries. This material may not be used in connection with any service or product outside of Pokémon Palace Trading Card Shop without express written permission, especially in a situation likely to cause confusion among customers.
Other trademarks, graphics and logos may appear on Pokémon Palace Trading Card Shop, but not be owned by Us, including but not limited to graphics and logos for:
- Pokémon
- Yu-Gi-Oh!
These materials are the property of their respective owners who are not be connected to or affiliated directly with Pokémon Palace Trading Card Shop.
You agree not to crawl, scrape or spider any of our websites without express permission from us.
We love ideas and feedback and encourage You to share your opinions with us, as it can help us improve your experience and our services. However, any unsolicited ideas and feedback You send to us are considered non-confidential and non-proprietary to you. We may publish those ideas and feedback for any purpose without compensation or credit.
Return and Refund Policy
Generally ALL SALES of Goods are FINAL.
However, if, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so if the order has NOT shipped. If Your Order has shipped, then you may return it in unused condition for a refund (Shipping fees are NOT refundable) within 30 days.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: support@pokemonpalace.com
- By visiting this page on our website: https://www.pokemonpalace.com/contact-us/
We will reimburse You no later than 14 days from the day on which We receive the returned Goods less shipping fees and any restocking fees. We will use the same means of payment as You used for the Order, and You will not incur any additional fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original UNOPENED packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Failed deliveries that are returned to Us are subject to these return and refund conditions.
Only regular priced Goods may be refunded. Unfortunately, Goods on close out sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. Refunds issued will NOT include any shipping fees. You should send the Goods at the following address:
PPN Card Shop
3024 Howe Ave #7
Sacramento, CA 95821
USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If You have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@pokemonpalace.com
- By visiting this page on our website: https://www.pokemonpalace.com/contact-us/
Privacy Policy
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store.
What We collect and store
While you visit our site, we’ll track:
- Products You’ve viewed: we’ll use this to, for example, show You products You’ve recently viewed
- Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping
- Shipping address: We’ll ask You to enter this so We can, for instance, estimate shipping before you place an order, and send You the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When You purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send You information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up Your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store Your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about You for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for upto 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if You choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of Your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total, billing and shipping information.
Please see the PayPal Privacy Policy for more details.
Shipping & Tax
Data Used: For payments with PayPal: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.
Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (PayPal’s Privacy Policy) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to the carrier directly or via EasyPost, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.
Comments
When visitors leave comments on the Website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact forms
We collect information about visitors who submit a contact request on the Webites. We use the Akismet anti-spam service. Data collected includes the submitter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by You such as Your name, username, email address, and the text of your request itself).
Cookies
If You leave a comment on Our Website You may opt-in to saving your name, email address and website in cookies. These are for Your convenience so that you do not have to fill in your details again when You leave another comment. These cookies will last for one year.
If You visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When You log in, we will also set up several cookies to save your login information and Your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If You select “Remember Me”, Your login will persist for two weeks. If You log out of Your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Google Analytics
Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects. Purchase events will send Google Analytics the following information: order number, product id and name, product category, total cost, and quantity of items purchased.
Activity Tracked: This feature sends page view events over to Google Analytics for consumption. Other Shopping events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases.
How long we retain your data
If You leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on Our Website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
Pokémon Palace Trading Card Shop will never disclose, share, rent or sell personal information to other companies for the marketing of their own products and services. We do not permit sellers to market to buyers unless the seller has received prior, opt-in consent for marketing directly from the buyer.
We employ various security measures designed to help protect the personal information that we collect from you online. For example, we use Secure Sockets Layer (“SSL”) encryption technology to protect the security of your credit card and personal information as it is transmitted to us. We have instituted firewalls to help protect our servers and network. Unfortunately, no collection or transmission of information over the internet can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.
General Data Protection Regulation (GDPR)
Residents in the EU have the “right to be forgotten” and we will make every attempt to comply with rules under GDPR Article 17, Paragraph 2. If You wish to initiate, We will remove personal data associated with your Pokémon Palace Trading Card Shop account. We will complete data deletion within 30 days for those in the European Union (EU) and within 90 days for non-European users barring any pending transactions, customer service or fraud-related activity. Keep in mind that this will delete all data from all associated user accounts.
If You are located in the European Union (EU), you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete or limit the use of your personal data.
Last updated: April 26, 2021
Thank you for shopping at Pokémon Palace Trading Card Shop.